# Troubleshooting

URL: https://fulla.dppst.com/docs/troubleshooting/

> Fixes for the common problems with Fulla, from a first image that won't start to a colour cast on the result.

When a provider blocks a run, Fulla names the reason in the card.


The common cases:

## "Can't reach" a provider, but my internet works fine

If Photoshop stayed open through a real drop in your connection (Wi-Fi off and back on, a VPN toggle, sleep and wake), it can keep failing to reach every provider even once your connection is back, with nothing in the panel to tell why. Restart Photoshop.

## OpenRouter says I have no credits

A new OpenRouter account needs credits before its first image. Add a few dollars on openrouter.ai; $5 is about 100 images.

## Google refuses every image

Gemini's free tier allows no image generation. Turn billing on in your Google account, then try again.

## OpenAI refuses the image model

Your account needs credits, and OpenAI image models may need your organization verified on platform.openai.com.

## The browser didn't open when connecting to OpenRouter

Photoshop asks first, and the browser window may open behind Photoshop. If you don't reach the page with the **Authorize** button, click **Open the page again** in the panel.

## The result has a slight colour cast

Photoshop is probably ignoring embedded profiles. See [Colours](https://fulla.dppst.com/docs/colours/).

## The added object is cut at the edge

The selection was too tight. Select again with room for the object and its shadow: see [Getting good results](https://fulla.dppst.com/docs/generative-fill/tips/).

## Something else

Click **Report a bug** under the card's **Details**: it opens a GitHub issue with the error already filled in. You still describe what you did, and can attach a screenshot or the photo. The same button is in the panel's menu (≡, top right), without the error.